5 minutes with... Michael Frimpong

A native East Londoner, Michael studied Business Economics at Westminster University before starting a career in finance. While studying he worked for removal company Pickfords, where his love for property began.

In 2016 Michael joined the team at Enness where he has built upon his technical knowledge and experience with handling complex mortgages cases. He lives in Loughton, East London and has a 1-year old son.

You were the top-earning broker last quarter – what do you believe contributed to that success?

I had one particularly complex case that took about six months to complete involving a great deal of dialogue between the client and the lender. As the middle man in the mortgage process, it is very important to be resilient. Matters can take longer than first thought and the process can change course unexpectedly. Persistence is key to be able to deliver the ideal outcome for your clients.

In terms of teamwork at Enness, how do brokers work together to achieve goals?

We share a strong bond at Enness. We often consult each other and seek direction on complicated cases, leading to a favourable outcome.

We are salespeople, and share a naturally competitive streak, but at Enness we work in a relaxed and friendly atmosphere. In fact, we have regular meetings to discuss complex cases we are working on and everybody contributes on how to resolve it. An individual’s success is the team’s success.

What is the most valuable career advice you have received to date?

To concentrate your focus on your qualifications. When starting out, every broker faces doubt from clients and lenders based purely on their age. When working with successful and experienced clients, it can be challenging to assert your knowledge.

The only way to overcome people’s doubts is to get your qualifications. I have earned insurance qualifications, a financial planning diploma and a diploma in mortgages giving me the knowledge and experience to support my advice.

In an increasingly digital world, how important is personalised service with clients and with partners?

Extremely important. Investing in property is an emotional process. When I am with a client discussing a case, I am able to gauge their response and react to them. You always form a stronger relationship in person - the human element is often lost over phone or email.